The Rise of AI Chatbots
Why Ignoring Them Could Be a Costly Mistake in the Digital Age
In today’s digital age, businesses want to improve their customer experience. One of the latest innovations in this field is artificial intelligence (AI) chatbots. An AI chatbot is software that simulates human conversation. It can be used for various purposes, including customer service, e-commerce, and marketing. This article will explore what AI chatbots are, how they work, their benefits, and how they can improve your business’s customer service.
What are Chatbots, and How Do They Work?
Chatbots are computer programs designed to simulate human conversation. They can be used to interact with customers, answer questions, and provide support. They use natural language processing (NLP) and machine learning to understand and respond to customer queries. Chatbots can be accessed through messaging apps, websites, and mobile apps.
There are three types of chatbots: rule-based (transactional)and AI-based (conversational). Rule-based chatbots follow a set of pre-programmed rules to respond to customer queries. AI-based chatbots, on the other hand, use machine learning and NLP to learn from customer interactions and improve their responses over time. The third option is a hybrid merge between the…
